Contact information
Contact Us
If you have any questions regarding our gemstone collections, ring sizing guides, order status, shipping, or returns, please contact our customer support team. We aim to respond to all inquiries within 24 to 48 business hours.
| Store Name: | Vela Gem |
| Website: | velagem.store |
| Email: | support@velagem.store |
| Phone: | +61 3 9462 4351 |
| Business Address: | 13 Mekong Close, Sunshine West, Victoria 3020, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is for business registration and administrative operations only. Please do not send returned jewelry items or packages to this address without obtaining an authorized return warehouse address from our support team first.